T:0844 561 8166 Customer Services
These terms apply in respect of sales of looseleaf books, bound books, CDs, online services, telephone services, newsletters, magazines and any combinations of such formats and updating services and information packages ("Goods") as determined by Wolters Kluwer (UK) Ltd ("the Supplier") "CCH" and "Croner" are trading names of the Supplier. The Goods are intended for business / commercial users only. "Customers" are defined as named subscribers to subscription Goods or purchasers of non-subscription Goods.
Goods supplied may differ from those advertised in the Supplier's catalogue or other promotional material. Such differences will not materially alter the Goods. These terms and conditions will be interpreted in accordance with the Laws of England and Wales.The Software products of CCH Software and Croner Software and services of CCH Seminars / Professional Development are not governed by these.
The Supplier reserves the right to change the contents and/or price and/or delivery charges of any Goods at any time without prior notification - if this results from reasons beyond its control. The Supplier will, however, use its best endeavours to notify customers. The price payable shall be the total price specified in the Supplier's current price list, less any discounts agreed in advance by the Supplier and plus the applicable cost of packaging, postage and delivery ("Delivery Charges") and VAT at the current rate.
The postage and packing charges displayed on this site are applicable to orders delivered to a UK address only. If your order requires delivery to a non-UK address, please note that, upon receipt of your order, a Customer Services representative will contact you shortly to confirm international delivery charges
The price payable for subscription products after the initial subscription period is the Supplier's list renewal price at the anniversary of the commencement of the subscription or shall be the price advised by the Supplier when notifying the Customer of the forthcoming renewal.
Any discounts agreed by the Supplier shall have effect only for the duration of the subscription period covered by the Customer invoice or sales confirmation letter/e-mail unless specified in advance in writing.
The subscription price is not refundable either in whole or in part.
Prices are subject to VAT at the applicable rate.
The Subscription Period begins on the date of the order ('Commencement Date') and unless otherwise agreed lasts for a minimum of 12 months. The Subscription continues automatically for successive periods of twelve months unless terminated by either party giving the other party written notice no less than thirty days before an anniversary date of the Commencement Date.
The Supplier will notify the customer in writing before each anniversary of the Commencement Date of the price payable for the next subscription period and, where the subscription relates to a CD or online product, of any change to the licence terms and conditions applicable to that product. The termination rights set out herein do not apply to the clients of CCH Software. These are set out in separate terms and conditions.
The Supplier reserves the right to change the contents and/or fee and/or delivery charges of any Goods at any time without prior notification.
The fee payable shall be the total price specified in the Supplier's current price list, less any discounts agreed in advance by the Supplier and plus the applicable cost of packaging, postage and delivery ("DeliveryCharges") and VAT at the current rate.
The fee payable for subscription products after the initial subscription period is the Supplier's list renewal price at the anniversary of the commencement of the subscription unless otherwise agreed. The Subscription fee is not refundable either in whole or in part. The Subscriber shall pay the subscription fee within 30 days of the invoice date and thereafter annually within 30 days of that year's invoice date. For customers purchasing Book Packs payment will be due 30 days after the invoice date. Some products in the pack may be despatched after the invoice date.
Fees are subject to VAT at the applicable rate.
The Licensor limits usage of the electronic service to the agreed number of users as specified in the product offer. Unless otherwise stated, usage levels refer to the totality of different users who are required to access the service in the client organisation.
Selected information packages include electronic versions of all/part of the service, CD software, online versions of all/part of the service as an integral part of the overall service. Customers will be provided with CDs containing the work and software and/or online access instructions as required to enable access and use through a computer or other electronic device as specified in the product offer.
Online, CD and services provided through any other electronic delivery mechanism are supplied subject to the licence terms and conditions supplied with the product. The Customer is required to review and accept these terms before first using the product. Use of the product is implied as acceptance of the terms.
Delivery of online products is made using the World Wide Web. All warranties, express or implied, regarding the availability of any online product at any particular time or times are excluded.
The Customer shall only be entitled to download or otherwise access each e-book (being any book or publication in an electronic format) a maximum of five times. Once successfully accessed, no refunds shall be given for e-books. Where an e-book has been purchased as part of a bundle offering including hard copy books: the hard copy books only may be returned for a refund provided that they are returned in saleable condition and within 28 days.
Non-UK titles can only be bought on a non-return basis and do not have a 28-day Money Back Guarantee.
Goods offered on a Trial or Money Back Guarantee basis allow the Customer to examine the Goods within the Trial or Money Back Guarantee period (28 days from the date of despatch unless notified otherwise). Customers not wishing to subscribe to the Goods should return them before the end of the Trial or Money Back Guarantee period. Customers failing to return the Goods by the end of the Trial or Money Back Guarantee period will be deemed to have accepted the offer to subscribe and will be liable for payment of the subscription fee invoice.
Goods accepted on a firm sale basis do not include a Trial period and customers are liable for full payment of the subscription fee invoice. The Customer is also responsible for the costs of returning the item(s) to the supplier. For protection, the Customer may want to insure any returned items as the Supplier will not be held responsible for the condition of the items being returned or for lost or misdirected items sent back to the Supplier.
Non-UK titles can only be bought on a non-return basis and do not have a 28-day Money Back Guarantee.
In the case of online services Customers who do not wish to continue to receive the service provided on trial under the conditions listed above should return the invoice and/or sales confirmation letter with relevant instructions and discontinue use of the service.
Claims for damaged Goods or partial delivery or complete loss of consignment must be notified within 28 days of the date of invoice. The Customer's refund will be processed and returned to the Customer by BACS or cheque, If payment is made by credit card the payment will be refunded.
No refund is available in the event of cancellation at any point during the subscription period in respect of any Goods.
All copyright and other intellectual property rights in the Goods vest in the Supplier unless expressly stated in the Goods that the copyright belongs to a third party. The Customer's subscription to the Goods does not operate to give the Customer any intellectual property rights in the Goods.
The Customer shall not engage in any unauthorised use, copying or distribution of the information in the Goods. The Customer has a personal, non-transferable and non-exclusive license to use the Goods.
Great care has been taken in the compilation and preparation of the Goods to ensure accuracy and the Supplier will make every endeavour to remedy any errors or attributable omissions. The Supplier does not warrant that the information contained in the Goods is accurate or complete. The Customer accepts that it is his responsibility to ensure that the Goods are appropriate and fit for his purpose(s). The Supplier gives no warranty, express or implied with regard to quality, condition or fitness for purpose. The Supplier's entire liability and the Customer's exclusive remedy, shall be the replacement of the Goods. In no event will the Supplier be liable for damages of any kind, direct, indirect or consequential (including, but not limited to, loss of profits) however arising, even if the Supplier has been advised of the possibility of such damage. The Supplier does not guarantee the accuracy, content, or timeliness of online or electronic services or that they or related systems are free from viruses or other contaminating or destructive properties. Time is not of the essence for delivery of Goods and the Supplier's liability for incorrect delivery or failure to deliver is limited to the replacement of Goods. Nothing in this clause shall exclude the Supplier's liability for death or personal injury, for fraud or fraudulent misrepresentation.
Terms and conditions relating to the sale and provision of CCH Software (including ProAcc) and CCH Online products are subject to separate terms and conditions supplied in the relevant contract with the confirmation of order.
Terms and conditions relating to the sale and provision of display advertising the software products of CCH Software and Croner Software, and the services of CCH Seminars/Professional Development are subject to separate terms and conditions.
Payment for invoiced Goods is due within thirty days of invoice, in the currency of the invoice and drawn on a UK based bank or any other such method as agreed by the Supplier. Failure to pay all outstanding amounts by the due date may result in the withholding of further supplies to the Customer.
Cheques should be made payable to Wolters Kluwer (UK) Ltd.
BACS payments should be made with the following details.
Bank: HSBC Bank plc, Account: Wolters Kluwer (UK) Ltd.
Sterling - Account Number: 01401092 Sort Code: 40 - 42 - 18
Euro - Account Number: 57067035 Sort Code: 40 - 05 - 15
US$ - Account Number: 57792454 Sort Code: 40 - 05 - 15
Credit Cards: Phone 020 82471175 or Fax 020 8541 4275.
Alternatively some Goods, selected and ordered online, can be paid for using the Metacharge online credit card payment service.