Most efficient usage
- Getting the most out of your software

CCH Software Support

The Software Support Team is here to help you with any day-to-day operational issues you encounter when using our software. As part of that service we provide technical support Monday to Friday, 9.00 am to 5.30 pm (excluding English public holidays). The Team also maintains this website and sends out regular eBulletins to subscribed users with information about the latest updates and support issues.

When you raise a query the details that you supply are recorded in our incident logging and tracking system. This allows our consultants to share information and expertise on individual calls, and it allows team leaders and managers to review and escalate incidents if necessary.

Professional Services

To get the most out of your CCH software, you need to know how to use it properly. The best way to do that is by using CCH training and consultancy services provided by our Professional Services Consultants. They combine an unrivalled knowledge of CCH software with real world experience in accountancy, tax, practice management and IT.

Here are just a few of the things they can help you with:

  • Installing new software, including project managing all aspects of the implementation
  • Converting and importing data from other systems
  • Best practice reviews and skills audits
  • New joiner courses, refresher training and partner overview sessions
  • Bespoke report writing
  • Business consultancy
  • Personalised training at your offices, including bespoke training literature

Our training and consultancy services are available in a variety of formats to suit circumstances and individual requirements:

You can read more about our training and consultancy services on this website.

CCH User Groups

There are five CCH User Groups in the UK, organised regionally and covering Scotland, Northern Ireland, the South, the Midlands and the North of England, and one in the Republic of Ireland.

Each of the regional User Groups is a separate body with its own officers and meetings but they share common objectives. Although we fully support their work and we’re regularly invited to User Group meetings, all the User Groups are independent bodies, run solely for the benefit of their members and funded mainly by member subscriptions.

To find out more about your local group, select User Groups from the menu. Lively debate and open communication help us as much as they help our clients, so we encourage you to get involved with your local CCH User Group.