Using the software

Logging a call

If you’re having a problem with our software you can call our Software Support team on 0844 56 18181 or you can log the call directly by selecting Log a Call from the menu.

When you log a call online you can enter as much information as you want (including attaching files and screenshots) and the CCH Software Support consultant will be able to investigate the issue before calling you back.

Using the KnowledgeBase

The KnowledgeBase is a searchable online database of information about CCH software. It includes FAQs and guides to performing common functions, product documentation and information about known critical issues, including workarounds where available.

To access the KnowledgeBase, select Resources > KnowledgeBase from the top menu.

To get the most relevant results you can restrict your search to a named product or to certain kinds of answer (such as FAQs or known issues). You can also look for particular text within KnowledgeBase articles. This guide to the KnowledgeBase explains more about searching and finding information logon required).

Receiving eBulletins

The easiest way to get the latest information about your CCH software is to subscribe to our eBulletin service.

• Learn more about forthcoming software releases.
• Find out when the latest updates are available to download from the website.
• Receive prompt alerts about important issues and workarounds.

When you first register to use the CCH Software Support website you can choose which eBulletins you want to receive. If you want to change these details select My Account > Update Profile from the top menu.

We strongly recommend that you subscribe for all the CCH applications you use. Anyone in your firm who registers can receive their personal selection of eBulletins sent to their own email address.

TIP: If you need to check when the most recent eBulletin was sent, or want look again at an earlier one, select Resources > eBulletins from the top menu and then visit the Archive from the right hand menu.