What to do first

Registering on this website

Because the CCH Software Support website is designed to help our existing clients, most of its pages can only be accessed by registered users.

To register, go to the registration page or select My Account > Register from the menu above.

Before you can register you’ll be asked to enter your firm’s Client Code and Client Web Password. These are included in the letter that CCH sends to all new clients but if you don’t have these details to hand or have forgotten them, then you can request the information.

When you’ve entered these details, you’ll be taken to the registration form where you can choose a personal username and password and select which eBulletins you want to receive. On subsequent visits when you’re prompted to log on you will need to enter your personal username and password (not the Client Code and Client Web Password).

Any number of people from your firm can register on the CCH Software Support website and create their own personal username and password.

Logging on

Each time you re-visit the CCH Software Support website and access a client-only facility, such as the KnowledgeBase, you’ll be prompted to log on using your personal username and password.

If you forget your personal username or password, you can request a reminder. Please do not re-register since you may then receive multiple copies of our eBulletins.

Updating your profile

Once you’ve registered, you can change your personal details, including your password, email address and eBulletin preferences by selecting My Account > Update Profile from the top menu.

You might need to do this if your firm buys additional CCH applications and you want to receive eBulletins about the new software.

Downloading the software

Once you’ve registered on the website you can download the CCH software that you’ve purchased. Do this by selecting Resources > Download Centre from the menu. If you can’t see the software you’ve purchased please call our Software Support team on 0844 56 18181 (option #3).

Note: If you have paid CCH to perform an installation, our consultant will bring all the necessary software so there’s no need for you to download it.

As well as the software itself you can download or view additional information including release notes and installation instructions. Some of these are provided in the Adobe Acrobat Portable Document Format (PDF). This KnowledgeBase article explains how you can download the free Adobe Reader from the Adobe website (logon required).

Once the CCH software has been installed (and you have subscribed to the ebulletins) you will receive regular updates as part of the service we provide for your annual support fee. Most updates are made available on the CCH Software Support website as soon as they are released. This guide to downloads contains more information about version numbering and the different types of update.

Tip: Our eBulletins will tell you when a new update is being released so you can make sure you keep your software up to date.