Resources (registration required)

Download Centre

Once you’ve registered on the website you can download the CCH software that you’ve purchased. If you can’t see the software you’ve purchased please call our Software Support team on 0844 56 18181 (option 3).

Note: If you have paid CCH to perform an installation, our consultant will bring all the necessary software so there’s no need for you to download it.

As well as the software itself you can download or view additional information including release notes and installation instructions. Some of these are provided in the Adobe Acrobat Portable Document Format (PDF). This KnowledgeBase article explains how you can download the free Adobe Reader from the Adobe website (logon required).

Once the CCH Software has been installed and you have are subscribed to receive software update ebulletins, you will receive updates as part of the service we provide for your annual support fee. The latest software updates are made available on the CCH Support website. This guide to downloads contains more information about version numbering and the different types of update.

KnowledgeBase

The KnowledgeBase is a searchable online database of information about CCH software. It includes FAQs and guides to performing common functions, product documentation and information about known critical issues, including workarounds where available.

To access the KnowledgeBase, select KnowledgeBase from the menu.

To get the most relevant results you can restrict your search to a named product or to certain kinds of answer (such as FAQs or known issues). You can also look for particular text within KnowledgeBase articles.

Log a Call

If you’re having a problem with our software you can call the Software Support team on 0844 56 18181 (option #3) or you can log the call directly by selecting Log a Call from the menu.

When you log a call online you can enter as much information as you want and a CCH Software Support Consultant will be able to investigate the issue before calling you back.

Receiving eBulletins

The best way to get the latest information about your CCH Software is to subscribe to our eBulletin service.

• Learn more about forthcoming software releases.
• Find out when updates are available to download from the website.
• Receive prompt alerts about important issues and workarounds.

When you first register to use the CCH Support website you can choose which eBulletins you want to receive. If you want to change these details select Update Profile from the menu.

We strongly recommend that you subscribe for all the CCH applications that you use. Anyone in your firm who registers can receive their personal selection of eBulletins sent to their own email address.

If you need to check when the most recent eBulletin was sent, or want look again at an earlier one, select eBulletins from the menu.