Privacy Policy

www.cch.co.uk (‘the Site’) is brought to you by Wolters Kluwer (UK) Limited. We take the privacy of our Site users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, Wolters Kluwer (UK) Limited (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).

Personal data we may collect about you

We will obtain personal data about you (such as your name, address, email address, telephone number) whenever you complete an online form.

For example, we will obtain your personal data when you register to use the Site, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, purchase goods or services.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data, weblogs and other communication data whether required for billing purposes or otherwise, the originating domain name of a user’s internet service provider, IP address, operating system, browser type. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’ below.

Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide goods and services.

 How we use your personal data

We will use your personal data for any one or more of the following purposes: to help us identify you and any accounts you hold with us; administration; research, statistical analysis and behavioural analysis; customer profiling and analysing your purchasing preferences; marketing—see ‘Marketing and opting out’ below; fraud prevention and detection; to prevent and/or detect crime; billing and order fulfilment; credit scoring and credit checking—see ‘Credit checking’ below; customising this Site and its content to your particular preferences; to notify you of any changes to this Site or to our goods and services which may affect you; improving our goods and services; to allow you to participate in interactive features of the Site; in the event we sell or buy any business or assets.

Marketing and opting out

We may share your personal data with selected organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by post, telephone, fax, email and/or text message about products, services, promotions, special offers, charitable causes which may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. Please email database@wolterskluwer.co.uk and ask to be removed from our mailing list.

Disclosure of your personal data

We may disclose your personal data to:    other companies within our group; our agents and service providers; credit reference agents—see ‘Credit checking’ below; third parties where we are required to do so by courts or to comply with other legal, statutory and/or regulatory obligations including without limitation accounting and taxation requirements or in order to assert our rights or enforce or apply the Terms and Conditions, the Terms of Use and/or other agreements or undertakings;  law enforcement agencies in connection with any investigation to help prevent unlawful activity; our business partners in accordance with the ‘Marketing and opting out’ section above; prospective buyers or sellers where we sell or buy any business or assets; other recipients with your consent.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example: access to your account is controlled by password and username which are unique to you; we store your personal data on secure servers; payment details are encrypted.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

If you communicate with us electronically including by email, telephone or fax, this communication may be randomly monitored and/ or recorded to protect the interests of our business and our customers. This includes without limitation for the purposes of maintaining customer and service quality standards, detection of and/or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).

Credit checking

To enable us and other companies in our group to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can: give consent on his/her behalf to the processing of his or her personal data; receive on his/her behalf any data protection notices; give consent to the transfer of his/her personal data abroad.

Use of cookies

A cookie is a small text file which is placed onto your computer or other electronic device when you access the Site. We use cookies on this Site to provide you with an informative and engaging experience and also to help us to continually improve our Site for you. Without allowing cookies certain features of the site will not be available. To learn more about how we use cookies, please view our Cookies Policy.

Transfers of data out of the EEA

We may need to store or transfer your personal data to a destination located outside the European Economic Area for the purpose of providing our goods and services, fulfilment of your order, the processing of your payment details and the provision of support services including where such is done for us by one of our suppliers. Any transfer of your data is subject to appropriate security measures to safeguard your personal data and give you remedies in the unlikely event of a security breach.

Your rights

You have the right, subject to the payment of a small fee (currently £10, payable by cheque only) to request access to personal data which we may process about you. If you wish to exercise this right you should: put your request in writing and post it to the address below; include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); attach a cheque in the amount of £10 made payable to Wolters Kluwer (UK) Limited; specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should: put your request in writing and post it to the address below; provide us with enough information to identify you (e.g. account number, username, registration details); specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should: put your request in writing (an email sent to database@wolterskluwer.co.uk with a header that says ‘Unsubscribe’ is acceptable); provide us with enough information to identify you (e.g. account number, username, registration details); if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel you are objecting to;

Our contact details:

Data Administration
Wolters Kluwer (UK) Limited

145 London Road
Kingston upon Thames
KT2 6SR

 

We welcome your feedback and questions. If you wish to contact us, please send an email to database@wolterskluwer.co.uk or you can write to us at our registered office (above).

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.