(Updated 02 Jan 2018)
For the purposes of the Data Protection Act 1998, Wolters Kluwer (UK) Limited (‘we’ or ‘us’) is the ‘data controller’ (i.e. the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
We will obtain personal data about you (such as your name, address, email address, telephone number) whenever you complete an online form.
For example, we will obtain your personal data when you register to use the Site, send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, purchase goods or services.
Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide goods and services.
How we use your personal data
We will use your personal data for any one or more of the following purposes: to help us identify you and any accounts you hold with us; administration; research, statistical analysis and behavioural analysis; customer profiling and analysing your purchasing preferences; marketing—see ‘Marketing and opting out’ below; fraud prevention and detection; to prevent and/or detect crime; billing and order fulfilment; credit scoring and credit checking—see ‘Credit checking’ below; customising this Site and its content to your particular preferences; to notify you of any changes to this Site or to our goods and services which may affect you; improving our goods and services; to allow you to participate in interactive features of the Site; in the event we sell or buy any business or assets.
Marketing and opting out
We may share your personal data with selected organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by post, telephone, fax, email and/or text message about products, services, promotions, special offers, charitable causes which may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. Please email firstname.lastname@example.org and ask to be removed from our mailing list.
Disclosure of your personal data
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example: access to your account is controlled by password and username which are unique to you; we store your personal data on secure servers; payment details are encrypted.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
If you communicate with us electronically including by email, telephone or fax, this communication may be randomly monitored and/ or recorded to protect the interests of our business and our customers. This includes without limitation for the purposes of maintaining customer and service quality standards, detection of and/or prevention of crime and to ensure that our employees comply with legal obligations and our policies and procedures (including our customer relations practices).
To enable us and other companies in our group to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). We may disclose information about how you conduct your account to such agencies and your information may be linked to records relating to the same address with whom you are financially linked. Other credit grantors may use this information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can: give consent on his/her behalf to the processing of his or her personal data; receive on his/her behalf any data protection notices; give consent to the transfer of his/her personal data abroad.
Transfers of data out of the EEA
We may need to store or transfer your personal data to a destination located outside the European Economic Area for the purpose of providing our goods and services, fulfilment of your order, the processing of your payment details and the provision of support services including where such is done for us by one of our suppliers. Any transfer of your data is subject to appropriate security measures to safeguard your personal data and give you remedies in the unlikely event of a security breach.
You have the right, subject to the payment of a small fee (currently £10, payable by cheque only) to request access to personal data which we may process about you. If you wish to exercise this right you should: put your request in writing and post it to the address below; include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); attach a cheque in the amount of £10 made payable to Wolters Kluwer (UK) Limited; specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should: put your request in writing and post it to the address below; provide us with enough information to identify you (e.g. account number, username, registration details); specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should: put your request in writing (an email sent to email@example.com with a header that says ‘Unsubscribe’ is acceptable); provide us with enough information to identify you (e.g. account number, username, registration details); if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel you are objecting to;
Our contact details:
Wolters Kluwer (UK) Limited
145 London Road
Kingston upon Thames
We welcome your feedback and questions. If you wish to contact us, please send an email to firstname.lastname@example.org or you can write to us at our registered office (above).