Terms of Use

13.08.2018 (LAST UPDATED)


www.cch.co.uk/softwaresupport (‘Site’) is owned and operated by Wolters Kluwer (UK) Limited (company registration 450650) having its registered office at 145 London Road, Kingston upon Thames KT2 6SR ("we" (and "us" and "our" in context)).


Your use of the Site is subject to these Terms of Use. By using the Site, you will be deemed to have accepted and agreed to be bound by these Terms of Use. We may make changes to these Terms of Use from time to time. We may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on the Site. You can determine when we last changed these Terms of Use by referring to the 'LAST UPDATED' statement above. Your use of the Site following changes to these Terms of Use will constitute your acceptance of those changes. If you do not agree to these Terms of Use, please refrain from using the Site.


You are responsible for all access to the Site using your Internet connection, even if the access is by another person. We reserve the right to restrict your access to the Site or part of it. Access to restricted areas of the Site may be subject to registration and other conditions. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. If we grant you permission to access a restricted area, we may withdraw that permission at any time (including where you breach any of these Terms of Use).


Contracts for the supply of goods or services formed through the Site or as a result of visits made by you are governed by our TERMS AND CONDITIONS.


We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. In particular, the Site may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on the Site. We reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.


The intellectual property rights in the Site and all of the text, pictures, videos and other content (‘Materials’) made available on it are owned by us and our licensors. These Materials are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to Materials posted on the Site.

You must not modify or alter the paper or digital copies of any Materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of the Materials on the Site must always be acknowledged.

You are not permitted to use any part of the Materials on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Materials or of our Site in breach of these Terms of Use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the Materials you have made.


The Materials posted on our Site are not intended to amount to advice on which reliance should be placed. We, other members of our group of companies and third parties connected to us therefore disclaim all liability and responsibility arising from any reliance placed on such Materials by any visitor to the Site, or by anyone who may be informed of any of its contents.


We provide the Site on an 'as is' basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we, other members of our group of companies and third parties connected to us expressly exclude: I) all conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use; and II) any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use, inability to use or results from the use of the Site, any website linked to it and any Materials posted on it. We, other members of our group of companies and third parties connected to us shall not be liable to you for any: I) loss of contracts, loss of profits, loss or reduction of goodwill, loss of opportunity, loss of revenue and/or anticipated savings, loss of business opportunity, punitive damages or losses suffered by any third parties irrespective of whether or not such loss is direct, indirect, special or consequential; II) indirect, consequential or special loss whether or not we were aware of circumstances giving rise to such loss; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Notwithstanding the foregoing, nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded, nor in any way to exclude or limit our liability to you for: I) death or personal injury resulting from our negligence or that of our employees or agents; and II) fraud or fraudulent misrepresentation.


Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes. Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms of Use and you agree that you will not: I) use the Site for any fraudulent or unlawful purpose; II) use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity; III) impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site; or express or imply that we endorse any statement you make; IV) interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks; V) transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment; VI) reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site; VII) modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site. If you wish to reverse engineer any part of the Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information; VIII) remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site; IX) frame or mirror any part of the Site without our express prior written consent; X) create a database by systematically downloading and storing Site content; XI) use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator's public online search service.

We reserve the right to revoke these exceptions either generally or in specific instances.


The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or the reputation of any of our affiliates or take advantage of it, but you must not establish a link in a way that is misleading or could suggest any type of association, approval or endorsement by us part where none exists.

You must not establish a link from any website that is not owned by you and you must retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.

The Site must not be embedded in or 'framed' by any other site or otherwise displayed in a way different to the way originally intended by us, nor may you create a link to any part of the Site other than the home page. We reserve the right to withdraw linking permission without notice and to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.


We may collect and process information about you in accordance with our privacy policy. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate. You can view a copy of this policy by clicking here. You can also view a copy of our cookies policy by clicking here.


These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Site. If we terminate your access to the Site you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the Site.


These Terms of Use will be governed by and construed in accordance with the laws of England, and the courts of England will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use.